Policies/Terms of Service
Updated 02.04.24
By ordering services from Contents Verified (CV) you agree to the following Service Agreement for digital assets. Behind the policies is a commitment to produce the best work possible. From reservation to delivery, we want your experience in working with us to be positive to help bring value to your business.
All prices listed reflect locations within Collin County/North Dallas service area. Any property outside of this service area is subject to additional cost - based on travel time. Contact us for availability. Prices may vary.
Cancellation Policy: (CV) understands that the scheduled appointment may need more time. It is the responsibility of the original scheduler/representative person to let us know as soon as possible if the location will not be ready so that the shoot can be rescheduled. There is a 25% charge for any cancellation/reschedule within 8 hours. There is a 75% charge for any cancellation/reschedule within 1 hour of scheduled appointment. If no cancellation notice is given, you will be subject to the original investment of the described service.
Weather Policy: There may be times that services are ordered but cannot be completed due to weather conditions. In those circumstances, the decision about shooting is up to the original scheduler/representative person, at the photographer’s discretion. During inclement weather, if the scheduling person chooses to shoot only interior, outdoor photos can be taken on a better weather day. A 2nd trip fee is $60. Reschedules are subject to availability.
Payment Policy: Credit card payments are processed through our website via Stripe. All payment information is secure. Payment is due in full before digital media is provided. You are able to create and account for payment history and convenience. The person who reserved the appointment/listing agent, is responsible for payment - unless arranged otherwise at the time of booking. Payments must be made prior to media delivery, and prior to further image collections. For any investments over $1000, a 25% deposit is required.
Investment detail: All prices are subject to change.
Turnaround time:
Residential - 48 hours
Commercial/Industrial - 48-72 hours
Trip Fee: Additional costs my apply to anything outside of Collin County/North Dallas/current service area. Additional costs are based on availability and transit time. Please contact us for investment detail.
Content Delivery: Image media will be delivered via Pixieset for media download. Both the full resolution images (for print) and re-sized images (for web use) may be downloaded.
Image Files: Images - jpeg. Please save your video/image files immediately, upon delivery. Back up on a local hard drive or cloud storage platform. Keeping a duplicate copy off-site will help maintain security in case of a catastrophic event. (CV) is not responsible for your lost, stolen, or otherwise compromised media once delivery is complete. We do our best to ensure proper backup of media in case of loss.
Artistic Control: The client understands that the quantity of photographs captured can vary greatly, depending on the size of the property, and that photography by nature is an art, subject to the creativity of the photographers. The client understands he/she may not demand a refund, or a redo due to differences in artistic preferences of the final images.
Limitations: (CV) does not handle any cleaning, staging or moving of personal items. The homeowner/listing agent/business owner/representative shall ensure that there are no hazards to the photographer’s safety. Please ensure all dogs are locked in a kennel, placed in a closed bedroom, or in the backyard, prior to the photographer’s entry of the home. Generally, we will photograph the property as is at the discretion of the photographer. If we feel the property/location is unsafe, we have the right to deny our services. We will not enter any private home where there is a child, under the age of 18, without parental supervision.
Copyright Notice: (CV) is the copyright holder of the digital media. The copyright of an image/video is non-transferable to any other party unless a specific written agreement is made. Licensing may be obtained for various applications of digital media, please contact us for more details.
License/Usage Rights: The original scheduling person/representative/business/individual who paid for our service, has permission/license to use the images on any electronic or printed form. Images cannot be sold or transferred.
It is important that each property is ready to be photographed at the scheduled appointment time. Please inspect the home prior to the appointment time and make adjustments to ensure it is ready to be photographed.
We do the best we can to ensure color accuracy and white balance. Though, with all interior spaces, mixed lighting can cause certain light sources to look too yellow, blue, green, or red. This is normal in digital photography as it doesn't always give a true representation of light.
Damage: At no time may the agent, client, representative, or of hired party handle the photographer’s equipment. This includes, but not limited to, camera, light stands, lights, bag, etc. Any damage caused to the equipment will be charged by (CV) to the parties engaged.
All sales final. No refunds of digital images are given. Refunds will only be given if a mischarge has occurred.
WITHOUT EXCEPTION, all prints, products, and digital files provided by (MCMG) are protected under copyright of (MCMG). This copyright is non-transferable. Purchase of prints, products, or digital files does NOT signify a transfer of ownership of any copyrights. Please also adhere to the U.S. Copyright Act, in your usage of photographic prints and products, outlined below: The U.S. Copyright Act (Title 17, United States Code) is designed to protect photographers and other artists by granting them the exclusive right to distribute, copy, edit and publish their photography by license, transfer, or sale. The Copyright Act prohibits anyone from copying, scanning, editing or sharing photographic prints, images, or media without the written permission of the photographer. Violation of the Copyright Act can incur both civil and criminal penalties. By reserving our services online, by phone, or by text, you agree to our terms of service and policies.
c 2024 All images are the property of Contents Verified (CV) and may not be copied or reproduced without written consent.